Shipping and Returns

30 Day Money Back Guarantee (Return Policy)

We accept returns within 30 days of purchase and issue a refund only if the item is unused and unopened.  All missing and broken items must be reported within 72 hours of delivery. We do not accept returns after 30 days of purchase whether the product is sealed and unopened or defective.  All returns are subject to a 15% restocking fee. Please allow 14 business days from the date we receive your shipment back for the refund (credit back) to your account to be processed. Once the refund has been processed, you will be notified via email. Shipping and handling charges incurred by Vape Royally will be deducted from the credit back unless the return is due to an error on the part of Vape Royally.

All accessories and components that come with the product must be sent back with the original packaging of the product. Any incomplete or defaced returned items will not be given credit.

When shipping back a returned product, you are responsible for insuring the product as we are not responsible for lost or damaged returned items.

For defective products after the 30 days of purchase, warranty issues will be handled by the manufacturer with the receipt/invoice provided by Vape Royally.

Before shipping out a return item, you must contact us notifying us of the intent of return. We will then issue you a RMA number that must be labeled on the returned package. Furthermore,  only ship items back to the return address we provide you with the return reference number, not the address on the box.

 

SHIPPING POLICY

Same Day Shipping

If you place your order before 11:30am, we will ship your order guaranteed.  Yes, guaranteed.  Otherwise all orders placed after 11:30 am will be shipped the next day.  We know you want your product, that’s why we are here to deliver!

FREE SHIPPING

We offer Free Shipping on all orders over $48.00 within the United States.  Orders below that amount will be a flat fee of $8.99 for expedited  delivery.  Overnight or Next Day will be priced at cost when requested.   Typically we ship via USPS or UPS/FEDEX.

Note: Price Match Items are not eligible for Free Shipping.

SIGNATURE CONFIRMATION

Vape Royally ships all orders under $250.00 without Signature Guarantee Service (Signature NOT Required upon Delivery). At checkout, you will have the opportunity to add Signature Guarantee Service for your order; however, by failing to do so, the customer assumes the risk of non-receipt if the shipping carrier can establish that the order was delivered to the shipping address.

Vape Royally ships all orders over $250.00 with Signature Guarantee Service (Signature Required upon Delivery). At checkout, you will have the opportunity to remove Signature Guarantee Service for your order; however, by doing so, the customer assumes the risk of non-receipt if the shipping carrier can establish that the order was delivered to the shipping address.